A complaint is an unverified report a driver files with NHTSA about a problem they had. It is not a recall or a proven defect, and a popular model on the road in large numbers naturally collects more of them. Still, a cluster of complaints about one part is often the earliest public signal of a problem, sometimes years before a recall. Here is how the Ford Explorer complaints break down.

Of those complaints, 499 mention a crash, 117 mention a fire, 632 report an injury, and 57 report a death. These are owner-reported and not confirmed by NHTSA, but they are worth knowing when you weigh up a vehicle.

Most-reported Ford Explorer problem areas

Ford Explorer complaints by model year

2010
155
2011
1488
2012
1023
2013
2769
2014
2029
2015
2172
2016
3011
2017
1995
2018
844
2019
324
2020
1601
2021
520
2022
322
2023
136
2024
22
2025
121
2026
13

How to read these complaints

A few things are worth keeping in mind when you read these numbers. Complaints are self-reported and unverified, so they lean toward the problems owners noticed and bothered to report, not a clean sample of every vehicle. A model that sold in big numbers will gather more complaints than a rare one, even at the same defect rate, so the raw totals say as much about popularity as reliability. What is genuinely useful is the shape: a tight cluster of complaints about one part, especially one that also shows crashes, fires, or injuries, is the kind of pattern that sometimes turns into a recall or a federal investigation later.

What to do about a Ford Explorer problem

If you own a Ford Explorer and recognize one of these problems, start by checking whether it is already covered by a free recall repair, then look the vehicle up by its VIN to see what is open on your exact car. It is also worth filing your own complaint with NHTSA: complaints are how defects get noticed in the first place, and enough of them about the same part can trigger an investigation. Keep your repair records either way, since they matter for warranty and lemon-law claims. Start with the Ford Explorer recall history, then run a VIN recall check for your specific vehicle.

Common questions about Ford Explorer problems

What are the most common problems with the Ford Explorer?
Across 18,545 complaints to NHTSA for the 2010 to 2026 Ford Explorer, the most-reported areas are the steering, structure, and engine. A complaint is an owner report, not a confirmed defect, but the busiest categories point to where owners run into trouble.
How many complaints does the Ford Explorer have?
NHTSA has 18,545 complaints on record for the Ford Explorer across the 2010 to 2026 model years. Owners file these directly with NHTSA, so the count grows over time and tends to be higher for popular models.
Have any Ford Explorer crashes or fires been reported?
Of those complaints, 499 mention a crash, 117 mention a fire, 632 report an injury, and 57 report a death. These are owner-reported and not confirmed by NHTSA, but they are worth knowing when you weigh up a vehicle.
Are complaints the same as recalls?
No. A complaint is an unverified report from an owner. A recall is an official action by the manufacturer or NHTSA to fix a known safety defect, with a free repair. Complaints can be an early warning, but only a recall obligates a fix. The Ford Explorer recall history is on its own page.

Complaints come from NHTSA's consumer complaints database and are reports filed by owners, not confirmed defects. See the methodology and data sources for detail. This page is a reference, not legal or safety advice.